Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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Setting up port forwarding on the BT Business Hub 3

Find out which BT Business Hub you've got.   If you want to enable remote access to devices connected to your wi-fi network, you can open all ports, or selected ports on the BT Business Hub 3.   To set up basic Port Forwarding: From your web browser,...

Jen1 by Administrator
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Smart Hub 2 - To use as a standard hub

HiI have a BT Smart Hub 2 and FTTP.I have managed to set up my hybrid Ubiquiti/BT network so that the USG is the degault gateway connected over PPOE, however i wish to continue using the Smart Hub 2 as a standard hub so the BT Discs around the proper...

Disabling BT Openzone & BT Wi-Fi on your BT Business Hub 3

Find out which BT Business Hub you've got.   Your BT Business Hub 3 comes with BT Wi-fi already enabled.   To disable BT Wi-fi:   Open your web browser and browse to http://btbusinesshub.home to open the Hub Manager.Select Settings.When prompted, ent...

Jen1 by Administrator
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How to fix business name

When I click on my number in google business then it shows name as "Brighton & hove cosmetic clinic", which is incorrect. Their clinic is registered with different number and they are far away from our location. Please help me to sort out this issue....

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Complaint of services disconnection

My services were disconnected after an apparent slamming attempt to have my services moved.I received an email on June 9 to say sorry that I was leaving BT to go to another provider.I called BT and explained that i had not been in touch with any othe...

The GigE port on BT Business Hub 3

Find out which BT Business Hub you've got.   On the back of your BT Business Hub 3 you have four yellow Ethernet ports that let you connect devices to the hub. Port 4 is labelled as GigE.GigE or Gigabit Ethernet is the way we talk about the technolog...

Jen1 by Administrator
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Setting up a block of static IP addresses

So I have just moved from Plusnet to BT business as Plus net is migrating their business users. With Plusnet I had a block of static IP addresses so that I could run a mail server and a couple of webservers. BT have given, well sold me, a block of 5 ...

Changing wireless or SSID settings on your BT Business Hub 3

Find out which BT Business Hub you've got.   To make sure you've got the strongest possible protection for your wireless network, your BT Business Hub 3 automatically has WPA (Wi-Fi Protected Access) wireless security enabled. To make things even mor...

Jen1 by Administrator
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