cancel
Showing results for 
Search instead for 
Did you mean: 

BT blocks block of static IPs

itmika
Member

Hi,

I cannot ping another BT business static IP and whole block of IPs.

Pinging 81.150.33.x (BT static IP for email server) with 32 bytes of data: Request timed out.

 

It works fine from a BT 4G Assure stick and it works from other networks.

 

Tracing route to 81.150.33.x

1 <1 ms <1 ms <1 ms 10.16.0.1
2 10 ms 10 ms 10 ms 81.148.64.1
3 10 ms 10 ms 11 ms 213.120.163.234
4 10 ms 10 ms 10 ms 213.120.163.252
5 10 ms 10 ms 11 ms 31.55.187.216
6 11 ms 10 ms 11 ms core2-hu0-8-0-5.southbank.ukcore.bt.net [195.99.127.186]
7 10 ms 11 ms 11 ms core6-hu0-0-0-26.faraday.ukcore.bt.net [195.99.127.70]
8 11 ms 11 ms 11 ms core2-hu0-17-0-0.colindale.ukcore.bt.net [195.99.127.51]
9 * * * Request timed out.
10 * * * Request timed out.
11 11 ms 11 ms 11 ms 217.32.25.93
12 * * * Request timed out.
13 * * * Request timed out.
(...) above is looping

How to get BT to fix this?

PS

I tried to call BT several times "static IP access is not BT responsibility"

Thank you,

Jac

4 REPLIES 4

itmika
Member

Hi,

I switch the connection to 4G Assure backup internet and another peculiar problem shows when connecting to the same router dynamic IP or static IP (both on the same router).

 

Dynamic IP -> 81.139.113.x

ping 81.139.113.x  -> Reply from 81.139.113.x: bytes=32 time=41ms TTL=247

 

Tracing route to 81.139.113.x
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.16.0.1
2 1 ms 1 ms 1 ms 192.168.1.254
3 * * * Request timed out.
4 22 ms 26 ms 21 ms 10.124.74.68
5 29 ms 29 ms 25 ms 10.124.74.85
6 * * * Request timed out.
7 28 ms 33 ms 36 ms host213-123-18-10.in-addr.btopenworld.com [213.123.18.10]
8 29 ms 26 ms 30 ms host213-123-18-38.in-addr.btopenworld.com [213.123.18.38]
9 109 ms 60 ms 73 ms host213-123-18-50.in-addr.btopenworld.com [213.123.18.50]
10 30 ms 42 ms 30 ms 217.32.25.81
11 36 ms 39 ms 39 ms host81-139-113-x.in-addr.btopenworld.com [81.139.113.x]

Trace complete. <- All fine only on 4G Assure, fail on BT Broadband

 

Static IP -> 81.150.33.x

ping 81.150.33.x -> Request timed out.

 

C:\Users\admin>tracert 81.150.33.x

Tracing route to 81.150.33.x
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.16.0.1
2 1 ms 1 ms 1 ms 192.168.1.254
3 * * * Request timed out.
4 25 ms 23 ms 26 ms 10.124.74.68
5 29 ms 29 ms 28 ms 10.124.74.44
6 40 ms 39 ms 33 ms 10.124.74.45
7 60 ms 66 ms 54 ms 31.118.59.106
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 ^C (endless loop)
C:\Users\admin>

Seems the problem lies inside BT, isn't it?

Any suggestions?

What else do you think I can check?

Thank you BT, for sorting this problem out.

All IPs are accessible now.

itmika
Member

Hello again,

The problem is back:

C:\Users\admin>ping 81.139.181.27

Pinging 81.139.181.27 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 81.139.181.27:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\admin>tracert 81.139.181.27

Tracing route to host81-139-181-27.in-addr.btopenworld.com [81.139.181.27]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.16.0.1
2 10 ms 10 ms 10 ms host81-134-160-1.in-addr.btopenworld.com [81.134.160.1]
3 11 ms 11 ms 11 ms 213.120.163.202
4 * 10 ms 10 ms 213.120.163.252
5 11 ms 11 ms 10 ms 31.55.187.196
6 10 ms 11 ms 11 ms 213.121.192.134
7 11 ms 11 ms 10 ms core6-hu0-7-0-26.faraday.ukcore.bt.net [195.99.127.52]
8 11 ms 11 ms 12 ms core2-hu0-16-0-4.colindale.ukcore.bt.net [109.159.252.139]
9 11 ms 11 ms 11 ms host213-121-192-43.ukcore.bt.net [213.121.192.43]
10 * * * Request timed out.
11 11 ms 11 ms 10 ms 217.32.25.93     stops on the same device IP
12 * * * Request timed out.
13  * * * Request timed out.
 ^C
Please do not hesitate to give me any suggestions.

itmika
Member

mstsc_Gz2LGNAJ3r.png

To help with the timing of the issue started.