Broadband takeover without my consent

[crabstudio]

I am writing to express my urgent concern regarding a significant issue with our internet service. On the 30th of July, I received a letter stating that another provider had informed BT of my intention to switch to them. The letter mentioned that our internet services would be discontinued on the 13th of August if we did not get in touch. However, I did not request any such transfer nor have I ever considered changing providers.

Unfortunately, our office was away from the premises from the 30th of July and only returned on the 14th of August. Upon discovering this letter, we realized it was too late to prevent the service disruption, and our internet has already been cut off. Additionally, our business number has been transferred to another company, and they are now receiving all of our calls, severely disrupting our operations.

This situation is critically impacting our business, and we need immediate assistance to resolve it. We need to know how long we will be without a connection and what steps can be taken to rectify this issue as quickly as possible. The interruption of our service is causing substantial damage, and we require urgent attention to restore our services and return our business number.

I look forward to your prompt response and immediate action on this matter.

[BethM]

Hi crabstudio

You should talk to our support teams about this to find out the best next steps. You can find their contact details here.