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Business Smart Hub 3 power supply

bobm
Member

Had an interesting fault with my full fibre.   

 

The Smart Hub 3 suddenly refused to connect.  Swapped it out with a new Smart 3 hub and had the same issue.  I was being lazy and using the same power supply.   However when I swapped to  a a new power supply I got a connection straight away - with both Hubs.

 

So the original power supply has clearly gone faulty.   After trying calling and going round in circles with the AI bot and the automated fault checker I am getting nowhere trying to order a replacement.

 

Anyone any idea?

1 REPLY 1

BethM
Administrator
Administrator

Hi bobm

 

I agree it does sound like it's the PSU that's went faulty, I'm sorry to hear you didn't get anywhere when you called in - you can find the other methods of contact for our technical support team here.


^BethM