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Member
Posts: 4
Registered: ‎09-04-2021
0

Business Smart Hub access control keeps switching off

I am really pleased with the Business Smart Hub. In particular, the wifi is solid. However, the one thing that doesn't seem to work properly is access control. I have it set up to remove access overnight until the next day, but it keeps switching off. Every now and again I check and it is switched off. Switch it on, save, and it works for a while before switching off again.

 

Any thoughts about this or do I have to live with it?

 

Thanks in advance.

Administrator
Posts: 37
Registered: October
0

Re: Business Smart Hub access control keeps switching off

Hi KevinW,

 

The business hub doesn't have any access/parental controls like the BT Homehub does. Although this is being looked at for a future firmware update. This will explain why the hub is losing the details you are putting in. I'll bookmark this post and when I find out more information I will update this.

 

Thanks 

 

^Paul

 

Member
Posts: 4
Registered: ‎09-04-2021
0

Re: Business Smart Hub access control keeps switching off

Hi Paul,

 

What do you mean by it doesn't have access controls? Is this not access control?

 

Screenshot - 09_12_2021 , 15_44_33.jpg

 

This certainly works while it remains set, it just randomly either switches off access control completely or, like I just found before taking this screenshot, it disables the individual device access control.

 

Best,

Kevin

Administrator
Posts: 37
Registered: October
0

Re: Business Smart Hub access control keeps switching off

Hi KevinW, 

 

Can you PM me please? I can't see the picture you posted and i can investigate more. 

 

Thanks 

 

^PaulC1

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