Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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Resolved! Switch from ADSL to ADSL2+

I have recently swapped back to BT as the previous supplier was unable to give me an ADSL2+ connection that I've had in the past on the same line since the exchange was upgraded in 2006... I now find my BT business connection is stuck on ADSL and usi...

Help setting up the 5 Multiple Static IP Addresses

I am looking for some assistance in setting up the 5 multiple static ip addresses that I have gotten added to my account. I was provided with the 5 public addresses, the gateway address and the subnet mask. Ive looked in the Smart Hub Home>Advanced S...

RyanW by Member
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Broadband and Covid 19

I am currently shutting my shop due to the current situation,  the broadband is totally idle, I have tried to cancel the service, but keep the phone line but was told I needed to pay £300 to come out of the contract. Hardly fair, does anyone know how...

Emma88 by Member
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Longstanding poor service with BT

As I'm now working from home exclusively, I rely on my broadband connection. I often deal with video and high resolution photographs - both uploading and downloading. Also I need video conferencing to work smoothly too. Outside of that, I enjoy gamin...

Home Move failure by BT

I set up my home move weeks in advance and for some reason the order kept getting cancelled by BT. I kept getting the usual fob off when I phoned up and as a result a complaint was opened.Having now moved I rang today to find out if the issue had bee...

Btnet username and password

Hi there,I recently got a btnet fiber leased line installed. It is active but I am unable to access it as I don't have a username and password for my connection to establish a PPPOE session on my router. I called bt multiple times but they seem to ha...

Hub broadband logon - does it matter?

When I first signed up for Business Broadband (many years ago!) I was given a username/password in the format of A123456@hg78.btclick.com and which I've used on all modems/routers connected to my line since, though various package and line upgrades t...

No broadband or phone for more than two weeks

HiSomeone called from BT on 24th Feb 2020 to say my BT contact ends tomorrow (25.2.2020) need to renew and I did that over the phone. Next day they cut my broadband and the following day my landline. They say there is a problem with order and cancell...

Smart Hub Firmware BUG

 Yesterday my Smart Hub did a firmware update (annoying that it was during the working day) Previously:Firmware version: SG4B1B0092BCGui version: 1.117.2 and nowFirmware version: SG4B1B0092BEGui version: 1.132.0So, probably just a GUI update. However...

MHC by Guru
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Mac slowing internet down

Hi my mac considerably slows down the Internet at work, bt engineer told me to connect straight to hub, how do i get it  to do that?