Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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Crappy upload speeds

I have reported a fault to BT as I am getting very poor video call quality. My D\L speed on is 20mb. My U/L is 0.7-0.9mb. BT asked me to use their own tool at and it comes up with 3.5mb, but when you run the fu...

BT Bus Hub 5 - & Mac

Have Hub set up to connect to HP printer for WiFi printing.Been using OK with a Windoze PCNow moved o a MAC .....Having problems getting MAC to connect for printing ...... HP are asking me to check - Does the BusHub 5 support Bonjour

Netgear GS724T v3 Switch and Bt Business Smart Hub

Netgear GS724T v3 Switch and Bt Business Smart Hub I have a a BT Internet connection on my local community centre, supplied via a BT Business Smart Hub. This is connected to a Netgear GS724T v3 Smart Switch.On this switch 6 ports are for the office c...

Create VLANs with BT Business Smart Hub 6

Hi all, I currently use a 3rd party Draytek router instead of our BT business hub 5 so that I can create VLANs to isolate the internet-enabled credit card teminals at our business location. I'm being offered a BT Business Smart Hub 6 as part of a new...

Slow FTTC and disconnections every 25 minutes for last three weeks

I have read a number of posts about similar issues. What I cannot find is how to resolve mine. I used to get 38Mbps download, but now see no more than 1.7Mbps My BT Smarthub shows the following The router is rebooting/reconnecting every 15-25 minutes...

Openreach information wrong preventing FttC order

Hi, we are located on a road within an industrial estate. We share a building with two other companies that both have FttC connections (verified), and the buildings either side of us can order FttC. However, when I put our address into the BT website...

gmc_bcr by Member
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Broadband drops out when the phone is put down

Hi there, I'm experiencing a problem with my business broadband where the connection drops out every time the phone is put down. It stays connected throughout the call but drops when the phone is put down - both the wired and wireless connections fai...

Resolved! Static IP no longer active? WAN IP not as expected.

For various reasons we've moved to a 3rd party router (TP link AC2800). We have BT Business Infinity with a static IP. We've connected just fine to the DSL, but as a result our WAN IP address is no longer the reserved static IP address.  It changes o...

Slow change over to 4G with Assure and low speed

I  live in a rural area with poor land line quality resulting in regular VDSL drop outs, so I signed up for BT Assure with Super Fast Fibre enhanced and value line on the basis that EE coverage was good here and it would provide a seemless back up.  ...