DOWN A CLASSIC BT INFINITY WORMHOLE OF STRANGE UNNAVIGABLE PROCEDURALS - I HAD A NEW BUSINESS LINE INSTALLED 3 WEEKS AGO IT HAS STILL NOT BEEN ACTIVATED - WORSE STILL BT HAVE CUT OFF MY DOMESTIC BROADBAND INSTEAD! APPARENTLY THIS WAS DUE TO A DESIST AND REINSTATE ORDER ! WHY???? MY NEW LINE WAS TO BE A TOTALLY SEPERATE ACCOUNT. IF I call in on my landline, WHICH IS THE ONLY WAY I HAVE OF CONTACTING BT it immediately directs me to my domestic account and I cannot contact anyone in Business to SORT THIS OUT! OR REINSTATE MY EXISTING DOMESTIC ACCOUNT- I just keep being told my order has "failed on the sysytem" No calls from COMPLAINTS AS PROMISED BUT AN EMAIL TO TELL ME NO FURTHER ACTION IS BEING TAKEN ? this is BT'S MESS NOT MINE!!! HOW IS IT POSSIBLE THAT BT CLAIM TO BE THE BEST PROVIDER OF BROADBAND IN THE UK - NOT MUCH OF A BENCHMARK IS THERE?