My services were disconnected after an apparent slamming attempt to have my services moved.
I received an email on June 9 to say sorry that I was leaving BT to go to another provider.
I called BT and explained that i had not been in touch with any other supplier and that I do not wish to leave.
I was assured on a number of occasions that my forthcoming cancellation had been cancelled.
However, yesterday, June 26, I lost my services at 00:30 on the day that I was told I would do so.
BT advise that for some reason the disconnection of my service went ahead even though they assured me it would not.
I have now had to re-order my services and have to wait until July 10 to be re-connected.
Is there a quicker way to get re-connected. I obviously do not need any equipment nor an engineer to visit.
