I’m also really interested in this discussion, as I’ve had an extremely poor experience myself. The service I’ve received has been unacceptable, staff have been rude, constantly try to pressure me into closing my complaint, and failed to acknowledge my emails. On top of that, there’s been further misconduct with my account, including what I believe to be breaches of GDPR regulations.
I’ve written, called, and emailed multiple times, yet nothing is properly addressed. The only response I seem to get is pressure to close the complaint rather than actually resolving the issues. The matter is now with the ombudsman, but I’m shocked that it’s impossible to escalate this to a senior authority within the organisation.
