Fault 1 - 162085470 cannot access online account

[unhappywithbt]

I cannot access my online account.  BT said they fixed it and cancelled the Fault ref 1-162085470  BUT it is not fixed. I still cannot access my online account

BT keep chasing me to pay my bills but I cannot access my online account to print the invoices or even see what bills I need to pay.

Problem started when BT changed to 2 level authentication

[BethM]

Hi unhappywithbt

I'm sorry to hear about this - please contact the technical support team for assistance with this.

[unhappywithbt]

Hi Beth, I spoke with the team this morning. He said the "fault" had not been looked at by the 3rd level team for several days and he was going to send an email to push them into some action. Apparently this is a common problem since BT introduced 2 level authentication. I have been locked out of my online account for weeks now and no one seems to know why