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How do I retrieve our business pppoe username and password?

EnfieldCA
Member

We are running a custom router and would like to know how we could find our bt business broadband pppoe username and password?

 

I tried the live chat and calling our local bt business support but timed out on both.

1 REPLY 1

Mary319Horne
Member

Hello!

To find your BT Business Broadband PPPoE username and password for your custom router, first, log into your BT Business My Account and look for "Router settings" under "Manage services," where these unique credentials are often displayed. If not found there, check your initial welcome email or physical mail from BT Business. If all else fails, you YourTexasBenefits must persistently contact BT Business technical support (live chat or phone), as they are the only ones who can provide your specific Network User ID and password after security verification; generic credentials are unlikely to work, especially with static IPs or newer connections.