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How to find my BTB broadband password? Not my BT Business login password.

kelper
Grand Master

I don't need it now but I would like to record my broadband internet access password.

I have a Draytek Vigor already set up to replace the Business Smart Hub should it fail but the password is hidden by asterisks and I can't unobfuscate it.

On the Draytek, my username is M*****@hg7.btclick.com

But on my Business Smart Hub, it's green-light @ service.btclick.com

 

1 ACCEPTED SOLUTION

Accepted Solutions

BethM
Administrator
Administrator

Hi Kelper and rosequartz

 

The green-light username is the generic username for our BT Business Routers.

If you require the specific password to set up a 3rd party router, you'll need to contact us to get this as it's specific to your connection so we need to pull up your account and pass security to provide this.

You can send me a private message with some details and I can look into this for you.


^BethM

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4 REPLIES 4

Anonymous
Not applicable

Hi, I am having the same issue. My router also says green-light for the username and none of the emails I got after the order mention the password for my @btclick.com email. I understand I need this to set up my new non-BT router?

My current BT Smart Hub works fine but I would prefer to use my new one. 

Your help would be appreciated. Thanks!!

kelper
Grand Master

I think I got mine in a text message.  What router are you using?

Start your own topic and you may get a message from a mod.

BethM
Administrator
Administrator

Hi Kelper and rosequartz

 

The green-light username is the generic username for our BT Business Routers.

If you require the specific password to set up a 3rd party router, you'll need to contact us to get this as it's specific to your connection so we need to pull up your account and pass security to provide this.

You can send me a private message with some details and I can look into this for you.


^BethM

kelper
Grand Master

Thanks Beth, we got cut off but I have the password now.