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Hub problem (solid green ring), but can't raise a fault as an old open ticket on my account?

BT_FTW
Member

Thursday - last edited Thursday by Administrator

So I came into the office today to find internet was down.  The router (SH3) had a solid green ring. .

I have tried powering off/on, pushing reset button (various different ways) but the green ring remains no matter what.

I did some googling and found this may mean my router is faulty.   I tried to open a fault report online but it wouldn't let me as there is an older fault from last year that hasn't been closed:

 

Fault reference
[removed]
Service ID
[removed]

 

How best to proceed?

Thanks for any help.

 
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2 REPLIES 2

BethM
Administrator
Administrator

Thursday

Hi BT_FTW

 

I'm sorry this old fault is preventing you from raising a new one. I would advise contacting our technical support team so they can look into the router issue for you, as well as hopefully look into the stuck open fault.


^BethM

BT_FTW
Member

Thursday

Thank you,

I'll try tomorrow (I tried today but waited for over 45 mins)