Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Hybrid Connect unable to connect to 4G

iand15
Member

on ‎08-08-2023 06:01 PM

I've had Hybrid connect installed for about a month now.

The first device would not connect to my router, so that was replaced.

The second device connected Ok to my smart hub 2, and I could get a good 4g signal. After about a week the 4G signal started flashing red, and has been like that ever since.

I've subsequently upgraded to a Business smart hub 3, and whilst the device connects to my new hub OK, I still cannot get a 4G signal.

I know I have a good 4g signal as my phone connects fine to it (EE by the way)

Any suggestions as to what the problem is here ?

 

Thanks

Ian

 

0 Kudos
1 REPLY 1

AdamC
Administrator
Administrator

on ‎10-08-2023 01:42 PM

Hi,

 

From what you have said we would be best to get our technical support team to speak to you about this. If you message me directly I can take your details and arrange for them to discuss this. They are also available on 0800800154.

 

Thank you

 

Adam

0 Kudos