Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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BT Business Hub 2 user guides

BT Business Hub 2 - 2700 or 2701   Find out which BT Business Hub you've got.   Download the user guides:   Quick Start Guide (562KB)The BT Business Hub user guide (562KB)BT Business Total Broadband User Guide 2701 (1.1MB)BT Business Total Broadband ...

Jen1 by Administrator
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What wireless adapters are supported by the BT Business Hub?

Find out which BT Business Hub you've got.   The short answer is almost all of them! Any wireless adapter currently on sale (including those at BT Business Direct) should work with any of our BT Business Hubs. The same goes for any adapter you might ...

Jen1 by Administrator
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Setting up MAC (Media Access Control) address filtering

Find out which BT Business Hub you've got.   Every wireless and wired network device has a unique identifier called a MAC (Media Access Control) address. Your BT Business Hub reports which devices are connected according to their MAC addresses. By se...

Jen1 by Administrator
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What's a VPN?

VPN stands for Virtual Private Network and is a private network that connects remote users who are spread across public, unsecured networks, allowing them to securely share data and files. It works almost like a secure tunnel through public networks,...

Jen1 by Administrator
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Help with DVR

Hello, I operate a DVR system on my network, all setup and I can locally access it. But when i go to http://192.168.1.254 (routers settings - I use a Business Hub 3) it says that other devices are connected but my DVR isn’t? I wish to port forward bu...

RickN by Member
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Calling BTNet Support from USA

Does anyone know if there are special numbers for calling BTNet support from the USA? I have tried a number of different BTNet support numbers but they just ring no answer. Tried emailing support, no reply. Very frustrating. Also tried live chat but ...

PW1 by Member
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Waiting for installation

Does anyone have any advice on how we can actually get a broadband and phone line installed. We applied in January 2023 and since then a succession of BT engineers have called and on every occasion they say they can do nothing as Openreach have not r...

WSMC by Member
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