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Hybrid Speed Boost not working with hub

cohare28
Member

on ‎29-10-2023 03:13 PM

I recently got the business essential broadband package due to my area having no fibre options available.

As expected I get about 16Mbps when connected to the BT Smart Hub. When I disconnect the ADSL cable or when the internet goes down & it switches over to hybrid connect I get 30Mbps+

But when both are on & connected by an ethernet cable I still only get 16Mbps. Shouldn't I be getting the hybrid speed boost from the EE hub & my download speeds much higher?

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1 REPLY 1

VickyK
Administrator
Administrator

on ‎30-10-2023 08:05 AM

Hi @cohare28 , thank you for reaching out to us. So we can look into this for you can you send over a private message and we can take more details. Thanks,

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