Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

IPv6 - no DNS servers available.

kelper
Guru

on ‎20-08-2022 06:44 PM

I have a public IPv6 address, starting 2a00, but no DNS is available.  Is this a fault or is IPv6 not available with BTB Smart Hub 1?

0 Kudos
7 REPLIES 7

BethM
Administrator
Administrator

on ‎23-08-2022 11:41 AM

Hi kelper

 

IPv6 should work with the BTB Smart Hub 1. If you  manually change the DNS in the router settings to one of Google's (8.8.8.8 or 8.8.4.4) does this work for you? It should automatically provide you one but if it's not working, we'd recommend power cycling the router, and then trying the Google DNS servers. If these still don't work, please let me know. 


^BethM
0 Kudos

kelper
Guru

on ‎23-08-2022 12:20 PM

Thanks.  I have set both DNS to Google ones as suggested and then rebooted the Smarthub 1

But, on the IPv6 page it still shows DNS is 'not available'.

 

I use Thinkbroadband's BQM and it successfully pings both IPv4 and IPv6 addresses.

 

kelper_0-1661253585152.png

 

 

 

0 Kudos

kelper
Guru

on ‎23-08-2022 12:33 PM

In Windows 11 I have configured Google's IPv6 DNS servers in my wifi adapter and that gives me access to IPv6 on my laptop!  But the hub still says DNS not availabe.

0 Kudos

BethM
Administrator
Administrator
In response to kelper

on ‎23-08-2022 02:14 PM

Hi kelper

 

So I've just spoken to our Technical team to clarify - you have your IPv6 address but the actual translation from IP to URL and vice versa is done via our IPv4 DNS servers. So IPv6 is available but it still uses IPv4 for DNS specifically. 


^BethM
0 Kudos

kelper
Guru

‎23-08-2022 05:56 PM - edited ‎23-08-2022 05:56 PM

Thanks.  I have reset everything to how it was before and I still have a working IPv6 connection according to testmyipv6.com

 

The adapter settings in Win 11 are also set to automatic for DNS.  My Android phone is also able to access IPv6 addresses.  

 

0 Kudos

kelper
Guru

on ‎26-08-2022 07:37 AM

I have set Google's IPv6 DNS servers in my Wifi adapter settings again as I lost IPv6 connectivity on my Win 11 laptop AND Android phone.

How can changing my laptop's wifi adapter settings enable Ipv6 access on my phone?

0 Kudos

rachelgomez123
Power User

on ‎06-09-2022 06:10 AM

Here are tips for troubleshooting routers.
Connect to the Ethernet. To determine if a router is the problem, switch to a cabled connection. 
Restart the Router. Resetting a router may help resolve a DNS issue. 
Update Router. Check for router updates. 
Reset you Router to Default Settings.

 

This may help you,

Rachel Gomez

0 Kudos