Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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Btnet username and password

Hi there,I recently got a btnet fiber leased line installed. It is active but I am unable to access it as I don't have a username and password for my connection to establish a PPPOE session on my router. I called bt multiple times but they seem to ha...

Hub broadband logon - does it matter?

When I first signed up for Business Broadband (many years ago!) I was given a username/password in the format of A123456@hg78.btclick.com and which I've used on all modems/routers connected to my line since, though various package and line upgrades t...

No broadband or phone for more than two weeks

HiSomeone called from BT on 24th Feb 2020 to say my BT contact ends tomorrow (25.2.2020) need to renew and I did that over the phone. Next day they cut my broadband and the following day my landline. They say there is a problem with order and cancell...

Smart Hub Firmware BUG

 Yesterday my Smart Hub did a firmware update (annoying that it was during the working day) Previously:Firmware version: SG4B1B0092BCGui version: 1.117.2 and nowFirmware version: SG4B1B0092BEGui version: 1.132.0So, probably just a GUI update. However...

MHC by Guru
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  • 5 replies
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Mac slowing internet down

Hi my mac considerably slows down the Internet at work, bt engineer told me to connect straight to hub, how do i get it  to do that? 

BTHub6 and (eg Nest) wi-fi device configuration, technical advice

Our organization's building has (internal) flint walls which effectively blocks wi-fi and 4g.For this reason, we have an internal 48-port ethernet network delivering wired internet to most rooms.Nevertheless, we need good wi-fi for our guests and vis...

eauio by Member
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How long does it take for 4G Assure to kick in when line disconnects?

Subject line says it all really. BT Business broadband line disconnects every so often (particuarly when weather is bad) which causes problems with POS system - disconnected / reconnected 3-4 times yesterday (time between disconnects and reconnect ca...

BT Business Hub 6 VPN and email issues

Hi all, wonder if anyone could help please?We have been a long standing BT customer for years.In September last year, we signed up for a BTNet line.  Lead time was quoted at 45-55 working days, so we were hoping to have this in place well before Chri...

BEng by Member
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  • 4 replies
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Hammersmith in 2020 at 8Mbps

My bt connection in hammersmith is the standard copper wire internet. I wanted to know if someone can tell me if this can be upgraded. I asked BT andgot two different answers:1. Person 1 who installed BT told me that I should be able to get upto 60Mb...

envigo by Member
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