Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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BT Business hub and content filtering.

I am working with a client who is setting up a small school for children with problems.  They have ordered BT Business broadband unlimited with Assure 4g backup. i will be adding two unifi wifi access points at either end of the building. They will n...

Draytek 130 (Modem) to Draytek 2926

I have a couple of questions. Firstly with the homehub 5 that we received as part of the business line I am unable to assign the account and password to the homehub received in letter format. tries PPP and fails so we have had to stick to the green-l...

Access to BT WiFi

We have a business broadband account, and would like to be able to log into FON, Openzone etc.  In My Account, if I click 'Manage Services', I get... Sorry, it looks like you’ve logged in using your online billing details.To manage your domains, emai...

Bt Bussiness Broadband ...MASSIVE PROBLEM !

OK since storms 2 weeks ago that took out a lot of modems/kit in my area my business BB has had massive issues. Getting really frustrated now.We have BT business infinity. We are virtualy next to the FTTC cab and were getting a solid 70M all day/nigh...

jov6 by Member
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Resolved! Static IP addresses and SmartHub 6

Setup pretty simple, smarthub 6 onto BT  infinity wth a block of 5 static IPs. Have gone through setting up the internal assignemnet of the required public IPs to internal devices, an SBS server and an applcation server.  (Static IP > MultiNAT) Both ...

BenK by Member
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  • 4 replies
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Two weeks and still no solution

I have a business phone line and unlimited fibre BB with static IP.For some reason I was getting two bills, under different account numbers.  After talking to a "migration team" they said they would migrate my phone line (which was incorrectly listed...

hackin8 by Member
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Infinity Business Broadband Fluctuating Wildly

My BT Business has been fluctuating massively since last Friday afternoon 6th July. My speeds have always been a constant 30mb download and 7.5mb upload before this. Since last Friday afternoon they vary massively between 30mb and less than 2mb downl...

Llyn by Member
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Resolved! Company Static IP Query

Hello When we had 5 Static IP addresses I used the BT Business Hub to allocate each server an internet-facing IP address. We moved most of our servers to cloud services and downgraded our BT Business service to a single fixed IP address. At this time...