Hi - Just a request for information about service incidents on Saturday (19/11) and Sunday (20/11)
My internet connection was totally unusable (99% packet loss, totally unpredictable, no DNS etc) over this weekend.
I've looked but there has been Zero notice about planned service incidents - On a business broadband line - this is unacceptable.
Saturday - Service was down from 03:00 to 2301
Sunday - Service was down from 03:23 to 18:52 this evening.
I run my own end equipment (hence the monitoring) but also took the time to swap out to the BT Business Hub (exact same issues) and even used the Hybrid Connect - surprisingly STILL had the same issues !
Throughout the weekend - the connection did not 'drop' (PON stayed active) - it simply did not work - suggesting major routing or packet loss issues rather than fibre / fabric.
Please can I have some feedback on what happened ?