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Major Internet issues on Saturday/Sunday

rbjtech
Member

Hi - Just a request for information about service incidents on Saturday (19/11) and Sunday (20/11)

My internet connection was totally unusable (99% packet loss, totally unpredictable, no DNS etc) over this weekend.     

I've looked but there has been Zero notice about planned service incidents - On a business broadband line - this is unacceptable. 

 

Saturday - Service was down from 03:00 to 2301

Sunday - Service was down from 03:23  to 18:52 this evening.

 

I run my own end equipment (hence the monitoring) but also took the time to swap out to the BT Business Hub (exact same issues) and even used the Hybrid Connect - surprisingly STILL had the same issues !  

 

Throughout the weekend - the connection did not 'drop' (PON stayed active) - it simply did not work - suggesting major routing or packet loss issues rather than fibre / fabric.

 

Please can I have some feedback on what happened ?

 

Thanks.

 

1 REPLY 1

SamG
Administrator
Administrator

Hi rbjtech,

 

I'm sorry to hear this.

 

Please can you provide me with some of your account information via private message (hit send a message on my profile)? I can then look into this.

 

Thanks,

 

^SamG