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PIN request

HeatherS1
Member

How do you ask for another PIN ? We were sent a letter with a PIN for me to unlock Super Admin access but by the time we opened the letter (we do not live at the property where there is broadband and we were away) 28 days had passed so when we put the PIN in we were sent in letter it wouldn’t work . We cannot find any way of requesting another one . I have spoken to BT help but it has not been helpful!

6 REPLIES 6

BethM
Administrator
Administrator

Hi HeatherS1

 

Can you please send me a private message with some account details so I can look into this for you?


^BethM

james598grose
Member

Hello, 
A PIN request involves asking for a Personal Identification Number to authenticate access. This usually happens when logging into an account or verifying identity. Ensure your PIN is secure and private.

HeatherS1
Member

[INFORMATION REMOVED]

BethM
Administrator
Administrator

Hi HeatherS1

 

I have removed the information from your post as it is a security concern to post these details publicly. Please private message me so we can discuss further.


^BethM

How do I private message you ?

BethM
Administrator
Administrator

Hi HeatherS1

 

If you click on my username or go to my profile here, there should be an option to send me a message.


^BethM