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Port Forwarding / Unable to open some ports

Fatih
Member

May

Hi,

I am moving form BT Residential to BT Business and for that reason, BT has kindly sent a new router, I believe it is Smart Hub 3.

 

I have a NAS connected to my current BT Router Smart Hub 2 (Residential package) and through that NAS, I host many services, like VPN, web hosting, DDNS, email hosting, cloud storage hosting etc. Obviously, to host this many services, I have opened many ports on the current router, in fact I could do that through my NAS so didn't need to even add each and every port to the router by typing one by one.

 

Now, the issue is, when I swap the routers and configure the new Smart Hub3 the same way, it opens many of these ports but some of them are still blocked. So I thought maybe NAS cannot open it through its own OS so I have tried to add those blocked ports one by one on the Router setup page but even that has not resolved the issue. So not matter how I try this, that 3 ports (coincidentally they are for VPN services and UDP ports) insists to stay blocked.

 

Is there any other way to resolve the issue otherwise, I will have to continue to use my residential hub.

 

Best wishes,

Fatih 

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8 REPLIES 8

BethM
Administrator
Administrator

May

Hi Fatih

 

So when even after setting up the port forwarding rules, the ports are showing closed? What ports are they?


^BethM
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Fatih
Member
In response to BethM

June

Hi Beth,

 

yes, when I put all the ports in the forwarding rules, and test externally, their service cannot be reached.

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BethM
Administrator
Administrator
In response to Fatih

June

Hi Fatih

 

What ports are you trying to open?


^BethM
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Fatih
Member

June - last edited June

 A bunch of them 🙂

1000,  1001,  80, 443, 25, 465, 587, 110, 995, 143, 993, 6690, 5005, 5006, 1723, 1194, 1701, 548, 500, 4500,  5080, 5443

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Fatih
Member

June

Hi Beth,

I have responded to this but my response has disappeared? I dont know whats wrong with this forum tbh.

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BethM
Administrator
Administrator
In response to Fatih

June

Hi Fatih

 

Your post with the port numbers was incorrectly auto-flagged as spam and therefore hidden, apologises, I've removed this flag now. Have you spoken to our tech team about this yet? 


^BethM
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Fatih
Member
In response to BethM

June - last edited June

No, how can I reach them?

----------------

Also I have a far bigger issue now, when they move me from Residential to Business plan (I was testing Business router with Residential plan while I had internet) , they have not transitioned correctly, as a result I dont have internet for the last 48 hours, have really disappointed me with the service. I have email servers, cloud servers, websites, all down because of the incompetent team. First they've arranged an engineer, supposedly come today but apparently he only tried to solve remotely, then they've called me saying "oh we couldn't solve it, so we will arrange another engineer another day".  No suprise sSherlock, I've told you, there is a line connection issue. I am sorry but nobody, literally nobody should rely on BT for mission critical business. They've even tried to sell me "oh you should have Hybrid connect, it's good for these issue" First solve the problem, then offer something. And why would I need to pay for the incompetence of the BT team. Anyways rant off now

---------

So back to the port issue, when I have the connection back, I'll retest to see which port is causing the issue, and then will call tech team (if you could give me their numbers) for a solution.

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