What we want is a working phone in different room from the BT Hub but close by and Wi-Fi extended throughout the premises (think large rooms and thick walls). Currently the hub is in a locked room and the corded phone is in a reception area via a phone extension, with no security. We also have additional cordless phones in locked rooms!
A new hub arrived a couple of weeks ago, sadly the hybrid connector they also sent is a waste of space as there's no 4G! No other equipment has arrived despite me explaining our needs and being told a phone would be sent. As regards the latter I said I wasn't sure that would work because of our setup and was told other phones would be available, but no phone arrived.
According to the OpenReach people - there have been many and they have become accustomed to the problems of the current installation- we need something to plug in to the mains and then plug the old (corded phone into that). Any app for mobile phones is inappropriate as various, some quite elderly, people use the phone. We also need Wi-Fi extenders. (I was to have been sent these but have not!) But, they, OpenReach, say a new line is not needed
According to the woman at the call centre, who rings me so often it is unwelcome and unhelpful, we need a new line and then will be sent the Wi-Fi extenders but she doesn't explain how the phone will work, she sticks to a script. So what happens about the phone? Apparently the recordings of the conversations show that this has been explained. I'm not stupid but the explanations are lacking.
This situation has me at the end of my tether. Could anyone advise what should be needed, in simple English. (I am tech savvy but not up to date with BT speak) What would be wrong with the original copper line? Two different OpenReach engineers thought it was OK and we agreed to cancel the order as it was an unnecessary expense. BT say that I, the customer, cancelled and the woman was very shirty about it! I can't win.
I only found out today that the contract has still not been renewed even though the hub was sent. OpenReach said if they OK'd the work done last week - me installing the hub - we would lose the phone line, which would be catastrophic for the church.
What exactly can I expect from BT phone and Wi-Fi wise? Why do we need a new line?
I've tried ringing BT to speak to someone else but the wait time is too long. Frankly BT have pushed me to the limit and I am trying to actually live a life. If there was an alternative we'd be gone, but there isn't (the lack of fibre I guess!!) I have tried to contact other broadband/phone providers and none are able to supply a service even though we are on a High Street, a 3 minute walk from the exchange..
Thanks.
I originally mistakenly posted this to the residential accounts forum.
