Static route does not work after BT Hub power cycle

[tankfish]

Hi,

I have created a static route in the BT Business hub which usually works as expected.

However, when the hub is power cycled the static route stops working.

To resolve this, I make a small change eg. to the subnet mask so that the save button appears on the page. I press save, then revert my change and save again.

 The static route then works.

 This feels like a firmware bug - static routes do not work after a hub reboot until they are saved again, even though they are present on the settings page.

Does anyone else have this issue? 

[BethM]

Hi tankfish

What firmware version is your router on?

[tankfish]

Hi Beth,

Firmware version is v0.28.01.12218-BT

[BethM]

Thanks for replying - what model of Smart Hub is it you have?

[tankfish]

It’s a Business Smart Hub 2 

[BethM]

Thanks, I'm going to flag it to the internal team who deal with the Business Smart Hub 2 to see if they are aware of this. Thanks for highlighting this. 

[tankfish]

Thank you Beth, will you let me know what they say? 

[BethM]

Of course. I will update you as soon as I hear back. 

[BethM]

Hi tankfish

Do you pay for static IP(s) on your broadband with us?

[tankfish]

Hi Beth, I believe we have one included in our package but not paid for separately.

To my knowledge we have not set it up unless it’s applied automatically.