Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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BT Business Hub 2 - Set up port forwarding

Find out which BT Business Hub you've got.   To set up port forwarding:   Make sure that the BT Business Hub 2701HGV-C or 2700HGV router is connected.Open your internet browser and type in http://home or http://192.168.1.254, press Enter.Select the F...

Jen1 by Administrator
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BT Business Hub 2 - Connection problems and resetting your hub

Find out which BT Business Hub you've got.   If you're having problems connecting to your broadband or Internet, the quickest and easiest way to solve these issues is by completing a controlled shutdown and switching back on of your equipment. This i...

Jen1 by Administrator
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BT Business Hub 2 - Restore your hub to default setting

Find out which BT Business Hub you've got.   Restoring your hub to its default settings removes any changes you've made to it. If you've already configured any options on the hub, you'll need to reconfigure them after the reset, including:   BT Busin...

Jen1 by Administrator
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BT Business Hub 2 - Change your broadband network connection password

Find out which BT Business Hub you've got.   The BT Business hub password is also your broadband network login password.   To change your connection password:   Log into My BT Business account.Select the Manage services link at the top of the page.In...

Jen1 by Administrator
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BT Business Hub 2 - Using the Hub Manager

Find out which BT Business Hub you've got.   Accessing the Hub Manager   If you've access to a device, open your web browser and type http://home or http://192.168.1.254 in the address bar.Press Enter.When you submit or save any changes in your Hub M...

Jen1 by Administrator
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BT Business Hub 2 user guides

BT Business Hub 2 - 2700 or 2701   Find out which BT Business Hub you've got.   Download the user guides:   Quick Start Guide (562KB)The BT Business Hub user guide (562KB)BT Business Total Broadband User Guide 2701 (1.1MB)BT Business Total Broadband ...

Jen1 by Administrator
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What wireless adapters are supported by the BT Business Hub?

Find out which BT Business Hub you've got.   The short answer is almost all of them! Any wireless adapter currently on sale (including those at BT Business Direct) should work with any of our BT Business Hubs. The same goes for any adapter you might ...

Jen1 by Administrator
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Setting up MAC (Media Access Control) address filtering

Find out which BT Business Hub you've got.   Every wireless and wired network device has a unique identifier called a MAC (Media Access Control) address. Your BT Business Hub reports which devices are connected according to their MAC addresses. By se...

Jen1 by Administrator
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