Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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Help with setting up modem mode on Asus AX Router

I have the FTTP 900 residential package. Before it was installed we were using a few Asus routers in a mesh configuration with the internet provided through virgin media's Hub 3 in Modem mode. I wanted to achieve the same thing with my current packag...

Absolutely Disgraceful

A few months ago we were notified by our business internet provider (plusnet) that they would no longer be providing a broadband service. We decided to go with BT as we were reassured that there would be no break in our services and the switch over w...

BT Business HUB 3.0 @ Home

Q:Can I use a BT Business HUB 3.0 at home on my residential BT adsl line?  Q:Are there specific setting that I need?Note: I have tried logging in with the login details for my BT Home Hub 6, but it didn’t work. 

BT hub WEP key

Hi. Having just had to reload windows on my laptop it's now asking for a WEP key before it will connect to my router. Following another post I went in to the hub manager as it suggested to set an encryption code but it's not there. Any suggestions?

unable to remotely access files via vpn

Hi,I have moved offices and chose bt business.  I was sent a smart hub 3, which all works fine.  I have a synology VPN server that I have tried to access externally and have been unable to.  I had no issues with this before,  I have opened all the re...

Corm by Member
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Resolved! business smart hub 2 will not connect in bridge mode

I have read the many postings regarding bridge mode on the BT Business Smart Hub 2. and attempts to use with another proprietary router / or mesh system. It appears to be fraught with problems. I am not getting past the first hurdle, in when bridge m...

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HeardJA by Member
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New BT Business Broadband connection having intermittent high lag

I was a long time customer on Home Broadband (Halo 150 i think) and then moved to BT Business Enhanced Fibre 76 (I think) because I need a static IP for my work. It is not FTTP, but FTTC. I have a Business Smart Hub 2. I still want to use the connect...

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marcl by Member
  • 878 Views
  • 2 replies
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New BT Business Broadband connection having intermittent high lag

I was a long time customer on Home Broadband (Halo 150 i think) and then moved to BT Business Enhanced Fibre 76 (I think) because I need a static IP for my work.It is not FTTP, but FTTC.I have a Business Smart Hub 2. I still want to use the connectio...

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marcl by Member
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  • 0 replies
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Utilizing my own switch, having business center 2 in modem mode

Im another client to BT Business on the Computerized Fiber 76 Upgraded bundle and I'm attempting to getting my own Asus switch working and having the BT center point in modem mode. does anybody know the necessary settings to apply? I have my bt broad...

Sauiort by Member
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Business Full Fibre Broadband keeps droppping

Since having upgraded to Full Fibre, multiple times daily the BT Smart router is losing connection and goes to flashing orange.It does seem to recover, however the Wifi extenders take minutes to recover. Furthermore devices connected to the WiFi exte...

SimonPT by Member
  • 651 Views
  • 1 replies
  • 0 kudos