Hi, I hope if anyone can answer my question. I placed an order with Sky on 1st Nov to switch broadband and phone service on 18th Nov. I received email from BT confirming switching, they don’t charged me for ending those service early which is correct, because my BT contract has expired, but there is £18 termination charge for broadband. After spoken to customer service, they said this is not from their end as the openreach team is claiming it as engineer has to visit the premises and cancel the service. By checking the terms and conditions, I couldn’t find the charged was mentioned there, I doubt if BT customer service tell me the truth, so I wonder if anyone has been charged for this fee before
when switching to new provider.
Also BT has took money from me for 1/9-30/11, because the switch day was set up on 18th Nov, so do I get refund for the rest day i don’t use BT broadband service? Really appreciated if anyone can help!
