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Unable to select device for Static IP

papercompany
Member

I'm just trying to change a device on one of our Static IP's and feel I've had this issue before and can't remember how we fixed it

 

The device is connected to the business hub, and green. On the device list it shows up under the Static IP - select device page - but if I try and select it the interface automatically selects another device on the list  - and I'm unable to select the actual device I need (which is another draytek).

 

We had this set up with the old draytek and it worked fine - all the settings have been carried across and are working - the correct ip address is set up on the device and the correct port rules are in place as before.

 

I've tried logging in via different browsers, zooming in, out of the page but I can't physically select it. Any ideas on what the problem may be?

3 REPLIES 3

BethM
Administrator
Administrator

Hi papercompany

 

What model of hub are you using?


^BethM

Hey Beth

 

It’s a smart hub 2 I think

Hi papercompany 

 

Thanks for replying, in that case I would recommend taking to our technical team, have you spoken to them regarding this already? You can find their contact details here. 


^BethM