Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
  • 0 replies
  • 1 kudos

Options for adding IP filtering

I recently installed BTSH2 and business broadband.  I want to filter incoming port traffic by IP address but the firewall software on the hub cannot do this.  Will I have to swap the SH2 for a hub/router that does have this functionality and if so, c...

STATIC 5 IPV6 Addresses

I have a block of Staicic IPV4 addresses, I would like to be able to configure in IPV6 to avoid NAT etc. is that possible? Does it already work?   

simesd by Member
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Failed at every level

We were contacted by BT with regards to installing a new full fibre line that would give us a saving against our current costs.1st appointment made and the engineer turned up without the correct access equipment.2nd appointment ,the engineer didn't t...

Aitch by Member
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  • 1 kudos

Min broadband service

Should I be paying for a substandard broadband service ie 10.2mbs download and 0.87 upload?

Moving offices - plugging BT router into existing intranet

I am hoping someone can help.We are currently moving into a new office (there are several businesses in this office building and they all plug into existing intranet sockets to access the internet). (I have tested my laptop direct into the intranet v...

RALOW by Member
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BT Business Hub 2 connection with Tenda Nova MESH router

I just switched from a BT Home Hub (residential line) to a BT Business Hub 2 (business line) to make business accounting easier for my small home business.I have a 3 device Tenda Nova setup that worked well with the Home Hub but steadfastly refuses t...

Niceone by Member
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BT smart hub 2 issues with SIP trunks

I have a BT smart hub 2 with a fibre line and 4g backup, this then leads into a Draytek Vigor2862 and then into the rest of the network.  I use the BT hub in router mode and have my Draytek in as the DMZ device. I have no issues with all the ports be...

J-WCS by Member
  • 3 replies
  • 0 kudos