Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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  • 2 kudos

Ongoing FTTP Fault, Flashing PON light on Adtran ONT

FTTP was recently made available on my street, so I moved to 900mb FTTP from dsl within weeks of the announcement – I run a web server/api which is the primary product of the business. It was running fine for approximately 1 month. At the first billi...

F10XDE by Member
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Smart Hub 3 features

Can anyone advise, please, whether or not the BT Smart Hub 3, supplied with BT Business Broadband packages:Supports Alexa on the BT Advanced Digital Phone with Alexa?Has DDNS capabilities?

In some need of help with BT Broadband Fibre issues

Hi there, I am looking for some advice on a few network issues I've been having. Recently moved in to a new house and ordered BT Superfast Fibre 2 broadband which was fitted the week before we moved in (3rd April). First week we had zero issues with ...

Help with questions about the BT 4G Home Hub with EE sim

Hello. I’m asking this on behalf of my cousin who is severely disabled and therefore requires a very reliable broadband connection at his home. The performance of ADSL is very poor and fibre isn’t available at his address. I was looking at whether th...

Cloud Voice Express with SH2 in Bridge Mode

Will my Cisco CVE handset work (connected to wifi) if the SH2 is in bridge mode? I have a TP-Link Archer MR600 v3 that has 4G capability, I’ve been using it for the last couple of weeks while BT sorted out my broadband service, they couldn’t provide ...

RoryG by Member
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Continuous Packet Loss on LAN

I have just moved over from Plusnet Business to BT Business (that’s another tale of woe) and I am seeing continuous packet loss on the LAN interface on ports 80 and 443: 07:54:40, 29 Nov.FWL Dropped packet from TCP 80 on interface LAN07...

RoryG by Member
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Why has my premium gone up but new customers pay £37 less?

I have 900Mb broadband no extras and this month it went up from £60 to £77, I was warned of this due to inflation.But looking at the sales page and none of the broadband packages went up with inflation for new customers, so 900Mb is £54.99 but curren...

mante by Member
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BT Hub 2 + BT Disc Setup questions

Hi, hopefully there are some BT Disc users here.Just moved to BT and setup the Hub2 with fast 500MB speed.Change the Network Name and Password to the old supplier one (my own geeky name) so easier to migrate family and devices to it. No issues hereI ...

BT change to full fibre and voip not going smooth

I was out of contract with BT broadband and telephone. I then was upgraded to full fibre from FTTC and my copper phone lines going over it voip. I was sent a 24 month contract to sign and assured all will run smoothly and my old system would not be s...

thomasF by Member
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