How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Not sure whether this should be in Broadband or Phone Line but here we go, I have installed a Draytek Vigor 2865 router on our FTTC VDSL2 connection, the SH2 was causing major issues as much on my work involves uploads which kills downloads, this is ...
Hi, has anyone else had issues recently where BT customer support haven't a clue when you request a DNS PTR amendment? It used to be very straight forward to submit the on line request form but the form no longer seems to exist on the web site with l...
Does anyone with BT Net know if you can use your own router if you've already signed up to use their Meraki managed router? Or do you have to call them to switch to Wires Only before you can use your own router?I've tried finding this out directly wi...
Hi, I'm just looking for some advice. We have been advised where I work that we will need to switch to a BT Private line as the analogue is being disconnected from the cabinet which provides our connection. We were told by our supplier that this was ...
we recently changed from Plusnet business to Bt Business, we are on the Fibre 76 Essential + Digital Line package. we have been told our estimated line speed should be download 61-73 and upload 17-18. When the engineer ( not BT ) came to install it h...
Hello: We have a BTNet Leased Line Wires-Only fibre connection, which we've been successfully using on IPv4 since its installation a few years ago.We now need to set up IPv6 on the connection - but we were never given a welcome pack with any IPv6 det...
Hi,Have a new broadband just set up with BT Business, Smart Hub 2 is in bridge mode to USG 3 router.The problem is the connection is made successfully but not picking up the static IP I have been allocated.I have been given a specific user ID and pas...
I want to pay my bill
Hi all,I have recently had FFTP installed with the Business Smart Hub 3 along with complete wifi plus as our farmhouse is long and narrow with several thick stone walls. This was an upgrade as we were already a BT business customer using a smart hu...
Hi, I have created a static route in the BT Business hub which usually works as expected.However, when the hub is power cycled the static route stops working. To resolve this, I make a small change eg. to the subnet mask so that the save button appe...
