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Why BT Converged Hub error when in bridge mode on Smart Hub 2?

Pipps
Member

‎19-10-2023 02:47 PM - edited ‎19-10-2023 02:58 PM

Why do I receive the following error?

 

BT Converged Hub.png

 

 

 

 

 

 

 

 

 

 

 

 

This is a new Smart Hub 2 switched to bridge mode and connected to router.

 

Internet now lost and cannot access Smart Hub admin console via ethernet.

 

My router worked perfectly with our previous ISP's modem in bridge mode.

 

How can this BT Converged Hub error be resolved immediately please?

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2 REPLIES 2

kelper
Guru

on ‎20-10-2023 09:33 AM

We can't see the image until a mod approves it.  Can you quote the actual text?  Is the hub showing an orange light?  Which port on the hub are you connecting to the router?  Can you 'see' the hub in File Explorer, maybe you have the wrong IP address?  Whatever computer you use to connect must be on the same subnet i.e 192.168.1.xxx

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AdamC
Administrator
Administrator

on ‎24-10-2023 03:47 PM

Hi,

 

I have approved the image and the community can now see it. If you need further assistance from me please message me directly and I can assist.

 

Thank you

 

Adam

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