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unable to remotely access files via vpn

Corm
Member

Hi,

I have moved offices and chose bt business.  I was sent a smart hub 3, which all works fine.  I have a synology VPN server that I have tried to access externally and have been unable to.  I had no issues with this before,  I have opened all the required ports on the smart hub but still can't seem to access the vpn.

 

any advice?  Do I need to use a different router?  if so how do I set this up?

1 REPLY 1

kelper
Guru

Have you tried turning off the hub's firewall, just temporarily?