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BT DNS Server not resolving our website address but googles works fine?

tidymax
Member

We can't seem to access our website off our office wifi.

 

www.envisioav.co.uk

 

If we access it via 4g or via a VPN connection it works fine. Our website guys have said they cant see any issues on there side.

 

Ive just done some basic tests and if we use the google DNS then it resolves immediately, however the HomeHub wont allow us to change the DNS settings which is annoying! 

 

The home hub is currently set to 
DNS
81.139.56.100

Any help would be very much appreciated!

8 REPLIES 8

BethM
Administrator
Administrator

Hi tidymax

 

You mention a Home Hub, do you have a BT Business or BT Residential connection?


^BethM

Good question,i'm pretty sure its a business connection. HomeHub was just out of habit i think!

 

 

Just checked on the router and on the web gui its model is just listed as HUB and the firmware its on is:

v0.42.00.10167-BT

Not sure if homehubs and business hubs have different FW but if they do then hopefully that is an indicator 🙂

BethM
Administrator
Administrator

Hi tidymax

 

There should be a label on the base of the router with the model name on it, can you check this and let me know that the name is? 


^BethM

Smart Hub 2 - GRV917

BethM
Administrator
Administrator

Hi tidymax

 

I'm pretty sure our BT Business routers say BT Business Smart Hub 2 instead. If you could send me a private message with some account details, I can confirm either way for you.


^BethM

DM'd 🙂

kelper
Guru

In the hub GUI is the DNS server set to automatic?