Email and hosting
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Frequently asked questions - Email and hosting

How do I reset my email password?  Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.    How do I empty my email inbox?  Here’s a lin...

BethM by Administrator
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 11614 Views
  • 5 replies
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BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 136224 Views
  • 44 replies
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Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
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  • 27 replies
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Default Identity when using OWL in Thunderbird

I've set up an OWL account in Thunderbird so I can read, send and store my BT emails locally. It is working. In the Thunderbird account settings, I set the default identity to be my btclick account, to be shown as sender, (this maps to my btconnect w...

Backup OUtlook Web emails

HI, like everyone else I have just been migrated off of Outlook desktop (I was using Outlook 2021 through MS Office 2021) to Outlook web app. I get that PoP email is old fashioned but I don't get why my BTConnect emails can't be configured in Outlook...

Are BT for real?

I had a @btconnect.com email address. The company closed. BT were informed. The email server was closed. Everything was ended contractually SEVEN YEARS AGO. I am STILL getting spam emails forwarded to my new email address. I have reported these numer...

Downloading Emails after POP ends.

I have always kept my emails on my laptop, both inbox and sent (using Thunderbird). With POP ending, how can I still store emails on my laptop? What's the best way to download from webmail (both inbox and sent)?

End of POP for btclick.com

I have used a btclick.com email address since BT first introduced email. Laterly this has mapped to a btconnect.com account.   Currently such emails appear in outlook.office.com  for my btconnect a/c. When POP ends for btconnect will people still be ...

Mailbox migration to PST

A client of ours is a BT Business email user and has been caught up in the removal of basic authentication problem.  they wish to migrate to using their own domain for email going forward, but clearly don't want to lose the years of email content bui...

redloop by Member
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