BT connect email login not working

[Philip-C]

Hello. For years I have used BT connect without any issues and on Monday I stopped receiving emails. A prompt on the outlook app asked me to sign in. I tried to sign in and the password was not recognised, I clicked on reset password. But received the attached message, I have never had to contact an administrator to reset my password. My Dad who also has a BT connect email address is able to reset his password. Amy help would be grateful 

 

[BethM]

Hi Philip-C 

Please follow this guide on changing/resetting your password.

[Philip-C]

Hello Beth. I've just tried that and received the attached message and when I click on go to home the same message appears.

 

[Philip-C]

Hi Beth, I replied to your message last week saying I couldn't login to the my account on the link you provided, is there any way I can get access to my emails?

[BethM]

Hi Philip-C 

Apologises for the delay in replying, I was away - so you are unable to log in or do the password reset on https://secure.business.bt.com/Hub at all?

[Philip-C]

Hello Beth,

thank you for the link. I have logged on the Hub, please see the attached screenshot as I can't see where to change the password reset for email. If I go the the dashboard, I still receive the "unexpected error"-message from earlier. 

[BethM]

Hi Philip-C

It should be the same username and password for logging into both MyAccount and Outlook directly. If you are able to log into MyAccount but are still getting an error on Outlook, please send over a private message with the details of your btconnect.

[Philip-C]

Hi Beth, thank you. I will send you a private message with the account details.