Email and hosting
Post about email and Office 365, security, domains, apps, IT support and scams.
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Frequently asked questions - Email and hosting

How do I reset my email password?  Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.    How do I empty my email inbox?  Here’s a lin...

BethM by Administrator
  • 468 Views
  • 0 replies
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
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BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 120721 Views
  • 42 replies
  • 1 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 23193 Views
  • 27 replies
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btconnect.com - unable to access master account

I’m a BT employee and have a number of btconnect.com email addresses that my family use.When I log into the BT business page I'm asked to start a migration process for which I need an account number.Unfortunately my BT.com account number is not recog...

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lnjxc02 by Member
  • 1465 Views
  • 3 replies
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BT internet and Gmail

Hi everyoneA few years ago my mother-in-law signed up to a BT email address when she got a broadband package with them.Since then I have created a Gmail and a Microsoft account with this email as the username/email account.Things get really messed up...

aslii by Member
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  • 2 replies
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email

The very first screen! Setup an email address on the BT system and this is what you are faced with! If we can't access our own email how do we reset our password? 

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Accessing my btconnect emails

I need to access my btconnect emails which I have been unable to do since BT withdrew these email addresses. I have tried all ways but been told by BT this is not possible. They are needed urgently for a court case. Any suggestions?

JAD by Member
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  • 2 replies
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Inbox won't load emails

Hi, I'm really struggling and would really appreciate some help please. For the last 24/36 hours my Inbox takes a while to load then nothing and I get the message '' We are experiencing issues with the service, please try again later.'' I can send em...

Resolved! Possible email scam?

One of my users has received an email from "BT Enterprise Communications <foyle.electrics@btconnect.com>" with subject "Action Required: Account Upgrade Notification". Is that from BT, or a scam attempts?

Cancelling a domain

I deleted a website with BT in March this year. I've now had an email saying my domain is going to be renewed at the end of June.If it's free I don't really mind, but I'd rather cancel it.I've been going around in circles trying to do that. Is it pos...

Sheel by Member
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  • 1 replies
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Don't know what to do next

Please can someone help. I have spoken to 4 BT advisers in different sections and no one knows the answer. The last person tried very hard but failed and told me to contact Microsoft but they won't help as its a BT account. My brother died 2 years ag...