Email and hosting
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Forum Posts

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 26 replies
  • 0 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Business Hosted BT Email POP issue.

We have a package with BT which we’ve had for probably around 20 years for our website hosting & email, we also bought the domain through BT before the likes of godaddy etc.. The business relies on a client based email, and no way can we use the desk...

RossGTI by Member
  • 4 replies
  • 0 kudos

What to do after POP switch off?

We have and mail@personal_domain since about 2006.We keep archives of our email traffic in Outlook on the office PC and external device, deleting items from the server after downloading.Incoming email via POP ceased on 31 Jan 20...

mchuta1 by Member
  • 1 replies
  • 0 kudos

Business Lite | POP3 / IMAP Switch Off

Hi folks,I have a client who subscribes to the 'Business Lite' email package. Since the end of Jan, it appears the POP3/IMAP link with Outlook has ceased, with the only alternative being the Outlook OWA Web Portal. The issue is, the client cannot exp...

rossh0 by Member
  • 1 replies
  • 0 kudos

Can I save my emails from being lost?

Same issue as many others that have posted on here the last few weeks. Have domain emails hosted by BT, use outlook on the desktop, can no longer do this.  We have several email addresses for different users and some access their emails in a differen...

magz by Member
  • 15 replies
  • 0 kudos

pop3 email not working

Pop3 email lite not working on outlook desktop on laptop, or on android phone.Webmail is working, however need desktop laptop for access to emails and for back up of emails do i overcome this, use emails for business and need access to old em...

smith1 by Member
  • 3 replies
  • 0 kudos

Email forwarding help please

Very very frustrated with BT this week - can anyone help me please? Problems all started with Microsoft switching off basic authentication (already well documented in other posts on here)... well, it doesn't work for my company to use a web-based ema...

Outlook email migration to POP

Towards the end of 2022, I received an email about my email account (btconnect, using 2 business email addresses on BT Business Email Lite, software is MS Outlook). As the email I received didn't have BT in its address, I deleted it as potential scam...

Rich13 by Member
  • 6 replies
  • 0 kudos

POP Disabled - But Cannot Upgrade To Office 365

Hello, Like others on here, I have found POP access to my hosted-domain emails have suddenly stopped working. Support have advised me I need to upgrade to an Office 365 account here in order to regain access:

Moisie by Member
  • 9 replies
  • 0 kudos