BTCONNECT EMAIL

[JAMESL1]

ATTN OF BETH

I have had the email address with BT for at least 30 years. I have installed a new computer in my office. It has taken BT an unbelievable 3 MONTHS to install the phone and broadband line and I can't get into my email because I can't remember the password. I am now months behind in my work and this is desperately serious. Nothing I try works. I need someone in BT to sort this before I go mad.

james.lundy@btconnect.com

[BethM]

Hi JAMESL1

What happens when you try to do a password reset? 

[JAMESL1]

It tells me to refer to my installer or supplier. Neither of which are relevant.

[BethM]

Hi JAMESL1

Can you please send over a screenshot of the error to me via private message?

[JAMESL1]

[BethM]

Hi JAMESL1

It looks like you are trying to reset the password via Microsoft, it needs to be done via the BT Business website I linked above.

[JAMESL1]

I've tried 4 different ways to do this and none of them work. There must be a BT owned site with the record of my password. It is beyond belief that this is so difficult. I have never had any problems with any other provider over passwords; it should be dead simple.

[BethM]

Hi JAMESL1

The only way you should be resetting your BTconnect password is at the link above. If you are still having issues with this, please contact our email technical support team.