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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 4060 Views
  • 5 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 61127 Views
  • 38 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 17042 Views
  • 27 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 3768 Views
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 4121 Views
  • 0 replies
  • 0 kudos

BT internet and Gmail

Hi everyoneA few years ago my mother-in-law signed up to a BT email address when she got a broadband package with them.Since then I have created a Gmail and a Microsoft account with this email as the username/email account.Things get really messed up...

zzler by Member
  • 1051 Views
  • 3 replies
  • 0 kudos

Complaint

I wish to raise a complaint as I feel I may have been mis-sold to by BT. Unfortunately I've spent 3 hours being messed around by BT advisors and still unsure how to raise a complaint by email.

BT internet and Gmail

Hi everyoneA few years ago my mother-in-law signed up to a BT email address when she got a broadband package with them.Since then I have created a Gmail and a Microsoft account with this email as the username/email account.Things get really messed up...

Getting through to technical Support

Apologies in advance for a rambling taleThe background I had a one person business and an account with BT Business for some years in the 1990’s . BT Business hosted my domain name ( lets call it  xyz.co.uk) and looked after my email. I assume BT Busi...

sandra1 by Member
  • 708 Views
  • 1 replies
  • 0 kudos

How to contact BT about an MX lookup error

Hello,I have a somewhat technical question, but I'm hoping someone can point me in the right direction.I'm supporting a business client who is having difficulty receiving emails from @btinternet.com addresses, and I have reason to think it's an MX lo...

HVarney by Member
  • 639 Views
  • 1 replies
  • 0 kudos

Email blocked from sending

Hi, I've been having problems with an account that seems to be banned from sending emails although I can still receive them, I get the following error in the bouncebacks:This message couldn't be delivered because the sending email address was not rec...