BTConnect emails - how to delete/manage without an account

[jwintermute]

Hello there!

Many years ago my company paid for business broadband at my home, which I took over when they were no longer willing to pay. I had to change to another provider  (no fault of BT's), however the emails kept working (via Microsoft).

As I have no BT account, I have to way to manage the accounts. From what I gather from other posts, it doesn't look like it's possible to switch these to a Premium account - is that true? 

If not, I know it's a bit drastic but I think the best option is to delete them - how to I go about that?

Many thanks!

John

[BethM · Accepted solution]

Hi John

Yes there is no way to keep a BTconnect email address once the linked services are cancelled. The email addresses would then be deleted by our systems automatically. Are you able to log into your BTconnect email still? 

[jwintermute]

Hi Beth,

Thank you for your reply. Yes, I am able to access my email accounts via outlook.office.com. 

Look like perhaps there's been a glitch in the matrix! 😃

I'm not able to manage the accounts other than change passwords etc.

Are you able to arrange for them to be deleted? If not, what can I do?

Cheers, John

[BethM]

Hi John

Can you please send over a private message with the account details?