can anyone help please - I need to change my btconnect.com email password.
I am logged into my email on my phone via the outlook and there doesn’t seem to be any options in settings etc to change my password.
When I try to login via a browser - google / chrome etc - I can’t because I don’t know the password. If I try to reset the password it says my administrator hasn’t set the account up to allow me to do the password reset and I don’t have an administrator to contact.
I have tried to do a chat with bt and an agent tried to help but we couldn’t change the password, this was on 30/7/25 and he said he had to refer it to the IT Team and he would raise a ticket - I’ve not heard anything since.
I am concerned that my account is compromised and really would like to change the password and don’t want to use the log all devices out option until I either know my password or am able to reset it.
Help you be very much appreciated
