Email and hosting
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Frequently asked questions - Email and hosting

How do I reset my email password?  Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.    How do I empty my email inbox?  Here’s a lin...

BethM by Administrator
  • 4997 Views
  • 0 replies
  • 1 kudos

MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 18297 Views
  • 5 replies
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BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 195597 Views
  • 44 replies
  • 1 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 40238 Views
  • 27 replies
  • 2 kudos

Resolved! Disappearing btconnect emails

As of Thursday 16/04/26 one user, a directors wife just to make the problem worse, reported emails not being sent or receiving on iPad. Went to login at Microsoft on web and it says email address not recognised, tried the usual all with no joy so con...

Petecee by Member
  • 3905 Views
  • 4 replies
  • 0 kudos

Btconnect email not working in Outlook web

I can no longer send or receive emails to my btconnect email address via the outlook webmail option. I can login fine to outlook with my btconnect email, but it does not receive mails anymore. I have tried multiple tests and cc working email addresse...

Pabloz by Member
  • 1217 Views
  • 3 replies
  • 0 kudos

btconnect email account blocked in outlook

Around 2nd April one of my family btconnect email addresses started asking for a Microsoft login to open the mailbox in outlook. There is no associated MS account for this btconnect email but it has been running fine in outlook for years. Other famil...

philst by Member
  • 991 Views
  • 3 replies
  • 0 kudos

btconnect e-mail

Hi AllMy wife's Outlook btconnect e-mail has suddenly stopped working and it now tells me that the e-mail address does not exist. When I try to reinstate it with a new password I get a 403 error or Fix NDR error "550 5.1.0" in Exchange Online.I am no...

DipStik by Member
  • 1062 Views
  • 3 replies
  • 0 kudos

Btconnect email password issues

My wife’s email address has suddenly stopped working. It asked for a password. She put her correct password in but it says it is incorrect. my btconnect email address is still working fine. when we put in forgot password we get message sending code t...

Dazpad by Member
  • 566 Views
  • 2 replies
  • 0 kudos

Another @btconnect.com email query

I know there has been a lot of talk recently on this. But on of my colleagues has been ignoring the emails received about verification as they looked suspicious. we have now lost the ability to log onto any 365 application with the error username inc...