Email and hosting
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

Jen1 by Administrator
  • 2 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 36 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

VickyK by Administrator
  • 27 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Managing email users

I have had a email account for many years and also set up additional users for my family. I can no longer get into the portal top manage these users of to change the mail forwarding from this account. What do I do?

Best hosting options?

Forgive me if this is an obnoxious/amateur question, I’m new to all of this.What are my best hosting options for:-e-commerce (international, but based in US)-WordPress designed-multiple websites (blogging, portfolios, professional sites etc.)-low cos...

astar by Member
  • 1 replies
  • 0 kudos

why do "unlimited" webhosts get a bad rep?

I'm kind of a noob when it comes to servers, so forgive me if this is naive.We live in a finite world, so I know there really is no such thing as unlimited. But if a web host offers unlimited storage and/or bandwidth, is that frowned upon? It's no di...

savery by Member
  • 1 replies
  • 0 kudos email

Earlier this week we had fibre broadband installed.Since then, I have been unable to log into my email address.I can log into the home page ok, but using the same credentials no longer gives me access to my emails.When I try to a...

web hosting

Good Afternoon, I have web hosing/Domain name on my account but it is not showing anywhere on my account when I log in to my BT account.So I am unable to amend anything on my web site.  

Roberth by Member
  • 1 replies
  • 0 kudos

Resolved! No access to webhosting and email services

HI therehope you can help, I have a domain name and several emails hosted by BT business (set up years ago)....I can log into the BT Business front page but I can no longer access any services to administer web page change or email etc. I spoke to so...

Unable to access web hosting

I need to update my website but can't access Web Manager since the upgrade. The only app listed under My Apps is the setup guide. It seems impossible to contact a person to ask. Any help would be much appreciated. 

PetraB by Member
  • 1 replies
  • 0 kudos

Resolved! How to keep btconnect email address

Hi. We are closing our business therefore do not need our broadband/phone line, but would like to keep access to our email addresses, which apparently we can't do? Is there a work around this? I'm not very tech savvy so please keep it simple :). than...

We're giving up...

We have been using the BT Email Lite package for a few years now, with BT also hosting our domain.BT deleted our website a couple of years ago - with no notice and no alternative.Now POP3 access has been disabled and we can no longer use Outlook. New...

tjrw by Member
  • 0 replies
  • 0 kudos