Email and hosting
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

Jen1 by Administrator
  • 0 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 33 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

VickyK by Administrator
  • 25 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 0 replies
  • 0 kudos

BT fibre 500 - 500 down, 73 up ?

i've been considering this as people at work tell me they are getting crazy unrealistic speeds for uploads which I find super hard to believe, is it even possible to be getting 500 download 650 upload, even on the gigabit service, is their connection...

Keep getting emails to verify account

Been asked to repost here. Been told this is a scam and just to delete email. Keep getting these emails all the time, are they scam emails From BT Enterprise Communications <> Hello (my email address) This is the final noti...

Is bt miner legit?

I have been trading crypto for about 2 years and have been wanting to get into the mining side of things and now have enough money on the side to buy a miner. The website I have been looking at is bt miner & Just wondering if anyone has ever bought a...

cundy by Member
  • 1 replies
  • 0 kudos

How to deal with BT's customer service?

We placed an order in August to get our broadband from BT. They told us the installation date would be mid-September, which at that point was fine.BT delayed the installation, and we also noticed we had entered the wrong post code while placing the o...

Emails will not send

I am receiving this email when I try and send emails - please can someone help to amend - This message couldn't be delivered because the sending email address was not recognized as a valid sender. The most common reason for this error is that the ema...

Blocked from my personal email address

Helloa week ago I was prompted to log in to my account that I access from my phone. i put in the wrong password & have been blocked with the message saying I need to speak with my IT department to unblock the account. As this is a perso...

JAAT by Member
  • 0 replies
  • 0 kudos

BT internet and Gmail

Hi everyoneA few years ago my mother-in-law signed up to a BT email address when she got a broadband package with them.Since then I have created a Gmail and a Microsoft account with this email as the username/email account.Things get really messed up...

zzler by Member
  • 3 replies
  • 0 kudos


I wish to raise a complaint as I feel I may have been mis-sold to by BT. Unfortunately I've spent 3 hours being messed around by BT advisors and still unsure how to raise a complaint by email.