Btconnect not receiving new mail

[Pabloz]

Hi. My Btconnect email is not receiving any new emails on the outlook web client (outlook live). I can still log in via MS and send emails from the account but it has not received any new emails. Thanks.

[BethM]

Hi Pabloz

How are you logging into the web client?

[Pabloz]

Yes - via outlook.live.com

[BethM]

Hi Pabloz

Can you please try login.microsoftonline.com and let me know how you get on?

[Pabloz]

Hi. It’s exactly the same result. Takes me to Microsoft 365 web page, with a “Explore your apps” section. The first listed app is Outlook, and when I select Outlook it takes me to my mailbox with no new mail (other than adverts). Looked in both Focused and Other mailbox views.

[BethM]

Hi Pabloz

Thanks for checking - have you spoken to our technical support team? They would be the best people to investigate further, you can find their contact details here: https://business.bt.com/help/contact-us-business/fix-a-fault/