I too can't see how to save old e-mails using the Outlook OWA interface which is the only practical way now to manage btconnect e-mails (leaving aside smart phone access via an app) since they stopped IMAP/POP access.
The "Export Mailbox" option is missing from Settings -> General -> "Privacy and Data". And it's correct that only one e-mail at a time can be saved as an .EML file. As soon as more than one is selected, the "Save as" option vanishes.
Part of the problem is the storage limit of 1GB meaning a client of mine will hit this limit shortly.
It seems to me to be ridiculous that the only way to get under the limit is to delete old e-mails without the ability to save or export them, in bulk, somewhere first. I’ve seen mention of paying to upgrade to a paid-for Microsoft licence but without any detail as to how to do this for a btconnect address even assuming the cost is not prohibitive.
Can anyone from BT comment on this state of affairs and suggest how to deal with this problem?
