cancel
Showing results for 
Search instead for 
Did you mean: 

Locked out of account

Paul1955
Member

Hi Guys we are locked out of one of our @btconnect.com outlook email accounts, it seems the emails requesting authentication were regarded as spam ( as some of them were) and deleted and now Microsoft says " your account has been locked contact your support person to unlock it", we have no support person how on earth do we get round this and get access to the account

1 ACCEPTED SOLUTION

Accepted Solutions

BethM
Administrator
Administrator

Hi Paul1955

 

Can you please send me a private message with some account details?


^BethM

View solution in original post

4 REPLIES 4

BethM
Administrator
Administrator

Hi Paul1955

 

Are you able to log into https://secure.business.bt.com/Hub with your log in details for the btconnect? 


^BethM

Hi Beth, yes but not with the locked account as soon as we go to email we end up at a Microsoft login which locks us out. We have a couple of btconnect.com addresses and one of them is fine and works as it should.

BethM
Administrator
Administrator

Hi Paul1955

 

Can you please send me a private message with some account details?


^BethM


@BethM wrote:

Hi Paul1955

 

Can you please send me a private message with some account details?


All sorted now, thanks for all the help.