We have been on the phone to Customer Services now for two sessions of over 2 hours eac, all to no effect. The problem, is that The BTconnect address was kept when BT migrated the account over from business to domestic. This means that it is not possible to log in to the Btconnect via webmail. Still can get emails because on the PC outylook remembers the passwoord howeever it is not possible to change password. Any attempt to do so instead changes the BT account password. Two BT customer support agents tried lots of possibilitiess however each time they hit the same problem. They thought thet BT business might be able to assist but last thing was they transferred to Business support but they didnt answer over 3/4 hours. The support agent LISA put a request through to the Bridge Team to investigate and call back however they did not, did nothing at all but emailed to say the case was closed!
We want to put the email account on an Ipad etc but cannot as password is not available.
No-one at BT seems interested in sorting thios out and there are several unsolved cases showing up on a google search.
This is so exasperating that unless it is sorted soon we will simply dump BT and swap over to SKY.
