Email and hosting
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Frequently asked questions - Email and hosting

How do I reset my email password?  Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.    How do I empty my email inbox?  Here’s a lin...

BethM by Administrator
  • 1283 Views
  • 0 replies
  • 0 kudos

MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 11609 Views
  • 5 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 136123 Views
  • 44 replies
  • 1 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 26123 Views
  • 27 replies
  • 2 kudos

Site hosting speed

We have had our site www.new-normal.com with BT for over 10 years. Our developer switched it from basic Wordpress to Divi Builder around 2 years ago, and it looks great. But recently it has become very slow - saving a post can take up to a minute, an...

Transferring Domain From BT Office 365

Hi all, I am having problems transferring our domain from BT Office 365 to our own account.  I cannot verify the domain on our office account as it comes back registered to bt797145pop.onmicrosoft.com.  This was part of a previous Mail Lite account a...

jmg by Member
  • 4180 Views
  • 2 replies
  • 0 kudos

Office365 Premium Mail Issue?

I had/have BT Business Lite/Domain and have recently ( 4 days ago ) added Office 365 Premium to my account - I was told by BT to disable both my current emails and to re activated after a given period. This has worked for the main email address that ...

Error when trying to deactivate mailboxes

Im trying to remove my BT hosted mailboxes in order to move to a new O365 account but i cant add my domain because BT has it registered on their account.The help section says to deactivate all mailboxes on the domain, but it won't let me do this, i j...

Et1981 by Member
  • 3743 Views
  • 1 replies
  • 0 kudos

Cloud Voice Express / Office 365 question

A couple of weeks back, our company switched from a BT business broadband & phoneline to their Cloud Voice Express service. When I log in to the Cloud Voice Express portal, I see listed under "Products Purchased", we have the following: Business web ...

RG by Member
  • 5050 Views
  • 3 replies
  • 0 kudos

BTConnect e-mail unable to sign in

HiI ahev a problem with my BTConnect e-mail account. I cannot log in. I changed the password last night and after originally letting me in it will no lonfger do so. I called 154 this morning and they suggested fisrt the e-mail wasn't active (it is ve...