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@btconnect.com email

bmjnr7
Member

I am trying to trying to transfer/keep my @btconnect.com email address as I am leaving BT business broadband for another supplier.

I am told by the BT business lady this is not possible but I have read online that you can if you pay for it or take a package.

Help please. 

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BethM
Administrator
Administrator

Hi bmjnr7

 

The agent you spoke to is correct, you can not retain btconnect emails. You can retain btinternet emails I believe (or you used to be able to at least), which is separate and for domestic customers. 


^BethM

What about if its transferred to another BT business account?

BethM
Administrator
Administrator

Hi bmjn7

 

It depends if it is an entirely separate account, I would recommend discussing this with our Sales team to see what they can advise. 


^BethM