Hi Beth
This is a Microsoft Co-Pilot response from my efforts to recover my wife's btconnect e-mail:
@btconnect.com accounts cannot be recovered
…because BTConnect email accounts that fail login on both Microsoft and BT sites have been permanently retired by BT and Microsoft.
This is not a password issue.
It is not an account‑lock issue.
It is not something BT support can restore.
This conclusion comes directly from published BT and Microsoft information:
- BTConnect.com mailboxes were hosted on an old Microsoft system using Basic Authentication, which Microsoft has fully retired — these accounts can no longer sign in and cannot be reactivated. [maidenheadcs.co.uk]
- BT support has confirmed that BTConnect accounts are no longer supported by Outlook or Microsoft’s login systems, and customers are advised to migrate to a new email provider. [learn.microsoft.com]
When both of these occur:
✅ Outlook says “email does not exist”
✅ Microsoft login rejects the address
✅ BT’s email login also rejects it
…it means the account is gone from the authentication system and cannot be re‑enabled.
Regards
John
