Email and hosting
Post about email and Office 365, security, domains, apps, IT support and scams.
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Frequently asked questions - Email and hosting

How do I reset my email password?  Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.    How do I empty my email inbox?  Here’s a lin...

BethM by Administrator
  • 1102 Views
  • 0 replies
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 11268 Views
  • 5 replies
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BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 131416 Views
  • 44 replies
  • 1 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 25046 Views
  • 27 replies
  • 2 kudos

Domain renewal "Transaction failed with bank"

When trying to renew a domain via the BT Domain Centre you might encounter an error message showing "Transaction failed with bank". This is caused due to the BT Domain Centre not being 3DS verified and doesn't require you to contact your bank.  In or...

Cannot access email account and cannot change password

I've been having issues with my BT email account today, it started with me being logged out on all devices on with an email account connected to BT. In the past this has usually been resolved by changing my password. On apple the error displays the a...

weggaa by Member
  • 1209 Views
  • 1 replies
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Your account is currently blocked from signing in.

Trying to change password but I constantly get presented with  Your account is currently blocked from signing in. As a result, you may not reset your password at this time. Please contact an admin in your organisation and ask him or her to unblock yo...

BTConnect Password Reset

Any ex-IBMers out there having problems with resetting their btconnect email password? The BT help system is very strict on validation and you need a personal answer to a security question that you can probably answer plus you need the address of the...

btconnect.

just received email from BT Enterprise saying closing email address from friday 16th Augustasked me to log in with my password for outlook which i didnow suspect this was a scam emailhas anyone else received this

stevet by Member
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  • 1 replies
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btconnect.com storage in Outlook

Has anyone found a solution to this? BT tell me there is no way to increase email storage from 0.95GB. It seems Microsoft are forcing legacy BT connect customers to migrate to a new outlook.com domain 

RobertR by Member
  • 1223 Views
  • 1 replies
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