Email and hosting
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Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 319 Views
  • 0 replies
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Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 711 Views
  • 0 replies
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Pop3 v IMAP

BT has restricted users from using IMAP access to their BTConnect email account so can somebody tell me how do you manage to download messages that goes into other folders such as Junk folder or some filtered folders? Why did BT do this? Is there any...

jtanna by Power User
  • 636 Views
  • 7 replies
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btconnect email access

I joined BT > 20 years ago and was given a btconnect.com email account. We moved house and the broadband speed in the rural area was poor ( 2Mbps down 0.3 Mbps up). BT offered under the USO to assist with the provision of a 4G aerial and moved me to ...

rolandp by Member
  • 878 Views
  • 4 replies
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BT Business Email Password Reset

Under Managed Services, Manage email accounts, the option to change password for mailboxes (aside from admin) has been removed (new fisher price version website). A colleague has changed their password and forgotten what it is. Whereas I would normal...

Retaining a BT Connect email address

Hello All, Can any BT employees help me with this please. We're looking to move our broadband away from BT but have a BT Connect email address. We're happy to pay to retain the email address and have been reading up about premium mail. Every time I h...

AnneT by Member
  • 1092 Views
  • 7 replies
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BTConnect Email hacked

My BTConnect email has been hacked and I am now receiving 100s of messages:"Your message couldn't be delivered because you weren't recognized as a valid sender. The most common reason for this is that your email address is suspected of sending spam a...

Mulitple spammed emails appearing also in Sent items

I am having serious spam attacks.  I've had over 17,000 emails in the last 2 days.  I've blocked them so they now go to Junk (which I have to then delete) but also they all also go into Sent items.    They do not show on my email client (Outlook) or ...

Jemic1 by Member
  • 436 Views
  • 2 replies
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BTCONNECT Email - Access to modify password

I have had BTCONNECT email  for c.20 years, which at the time allowed upto 10 additional emails to be addedI need to change the password as i am having issues with Outlook but now cannot locate where i can do this - i keep being redirected to my BT a...

Cumara by Member
  • 724 Views
  • 7 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 711 Views
  • 0 replies
  • 0 kudos

Resolved! How do I close the Microsoft 365 Essentials account?

Hi all, I'm hoping someone can help with this, I signed up for Business fibre many years ago and moved onto another provider quite some time agoBut despite cancelling my BT services, I'm still signed up for the Business Essentials 365 service on my p...

adresch by Member
  • 1400 Views
  • 7 replies
  • 0 kudos