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pop3 email not working


Pop3 email lite not working on outlook desktop on laptop, or on android phone.

Webmail is working, however need desktop laptop for access to emails and for back up of emails etc.

how do i overcome this, use emails for business and need access to old emails





Hi @smith1,


I'm sorry about this. Microsoft has made changes which have affected Pop3 email clients. Please see more information on this below:


Microsoft’s Changes to applications using Basic Authentication


If you need further assistance, you can contact our tech team between Monday and Friday 9am - 4.30pm via livechat


I hope this helps!





Power User

Please try the following steps:
In Outlook, click Tools => E-mail Accounts.
Click View or change existing e-mail accounts and click Next.
Click the account of type POP/SMTP (Default) and click Change.
Click More Settings.
Click the Advanced tab.
Make sure SSL is not used and POP3 port is 110 (default). Click OK.



Rachel Gomez


Is there a solution for this that works? I have wasted so long trying to check settings etc - got on the phone to BT and told this problem has been ongoing since October and there is such a backlog of affected customers now that we might want to consider moving email hosting to another provider! This is because BT has made such a mess of this, they don't think it will be sorted before August!!! Absolutely astounding that a company the size of BT is just shrugging its corporate shoulders and saying 'go elsewhere'...