Email and hosting
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

Jen1 by Administrator
  • 5 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 38 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

VickyK by Administrator
  • 27 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 0 replies
  • 0 kudos

BT Connect Email Address

I have an email ending - (, which is full and I cant access emails. I also cant access it and odnt know the password. I need to talk to someone to get it reset who do I contact

PaulB1 by Member
  • 2 replies
  • 0 kudos

Email, computing, hosting & domains

Hi, this is my first time using this site. regarding web hosting, has any one else been mis-sold this 'service'? i only recently found out that i have been charged for this since 2010 ! i did not even know what this was until i googled, turns out i h...

BT Connect email address

Can anyone confirm the process for retaining a BT Connect email address when you cancel your BT Business phone account.  We are ceasing the landline and broadband but will still have a active account for Web Hosting I've called your call centre 5 tim...

Btconnect webmail

Stupid question time. I'm getting my btconnect mail in outlook but I need access to bt connect webmail to set a forwarder up.  Do I just go through My password doesn't seem to work.

Mac mail sent box - OS Big Sur issue

Hi, I've just upgraded to OS Big Sur and connected my btconnect account to download to Mac mail. Receiving and sending all ok, however my sent box hasn't downloaded (therefore the only way to access past sent messages is online) and Big Sur mailbox b...

GR4 by Member
  • 1 replies
  • 0 kudos e-mail messages being deleted

HiI hope someone will be able to offer some advice.  We are using for out BT e-mails and just recently all e-mail messages are being deleted.  When I look in the deleted items folder that folder is empty, but it says there are 2121...

Adding authorise person to an account

Hello, I manage a website for a squash club that is hosted on a BT Business account.  It was set up years ago, and the person that did this is no longer involved.  Is  it possible to add my name as an authorised person so I can discuss the account?