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trying to set password on btconnect email

Rhamilton868220
Member

on ‎05-10-2022 09:42 PM

Hi,

My wife still uses her old btconnect.com email, from the time when we had a btconnect service, fhamilton@btconnect.com  .  she has got a new phone and tablet and during the setup process access to her email has stopped and she cannot remember the password. It was hard-wired on my computer but that has stopped as well. I logged onto the secure.business.bt.com.  site and followed the process, a pin was sent to my btconnect email and I was able to change the password. But I can not connect with the new password. Should that change take effect immediately?

Can you confirm it has changed, if not are you able to reset?

I’m using the following pop3 details, which worked until earlier today, Wed 5/10/22

 

Pop.outlook.com

Port 995,

SSL/TLS

 

Smtp.outlook.com

Port 587

StartTLS  andSPA

 

Thanks

 

Robert Hamilton

Hamiltrj@hotmail.com

Rob_hamilton@btconnect.com

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3 REPLIES 3

BethM
Administrator
Administrator

on ‎07-10-2022 10:04 AM

Hi Rhamilton868220

 

Can she log into her email using Outlook Web Access? https://login.microsoftonline.com/


^BethM
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Olike1999
Member

on ‎12-10-2022 05:26 AM

to change your password for your btconnect.com email address, go to secure.business.bt.com. You then enter your email address into the box provided and click "i've forgotten my password" this will take you through the reset journey.

 

MyBKExperience Survey

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