06-02-2019 06:18 PM
My wife still uses her old btconnect.com email, from the time when we had a btconnect service, but she cannot remember the password. It is hard-wired on her computer and therefore she has access to her emails on the Desktop. However she would like to put the emails onto her iPad. How can we get the email password reset? I have tried to log into my BT.com account. My account keeps cycling asking me to log into the email acccount, I enter the userid and password and I get the message "You're not currently logged in to email - to login, click here" If I click on the "click here" link I get the email login page so I enter the details again and the cycle repeats. All we want to do is reset my wife's password so that she can continue to use her email on a new device.
07-02-2019 09:19 AM
Sorry to hear you are having these issues - this could be a glitch more than anything (also worth trying another browser if you haven't already just to rule out a browser issue). If that continues for you I would recommend contacting our livechat team here - they can investigate this for you, help you get any passwords reset and help you resolve that issue!
All the best with this one!
09-08-2019 04:02 PM
I have tried the link "livechat team here", unfortunately it takes me a form. I am assuming that BT do care about the account. I guess we will have set-up a new email account and try to get mail route there!
The process for changing and resetting a password differs depending on the type of account you have.
Reset a forgotten BT Mail, BT Yahoo Mail, or BT ID password
Go to the forgotten password page.
Enter your BT username, email address, or ID in the “Username” field | Click Continue.
Enter your BT email address in the “Email name” field | Select your domain | Click Next.
Follow the prompts to enter your security verification info and reset your password.
Change your passwords
If you know the current password for your BT Yahoo Mail account, you can change it to something new.
If you want to change your BT Mail or ID passwords, you'll need to reset them.
Hope this helps.